Ebay buyer lying about item not as described 2020. Three essential steps will help you file an Item Not as Described claim on eBay. Only, what he received was EXACTLY what was advertised. Yeah, there are exceptions but if you ask buyers who they’d rather buy from it’s going to be from a seller that doesn’t have a “very high” item not as described. In many cases, eBay sides with the buyer, forcing the seller to issue a refund even if the buyer returns a damaged or entirely different item. Returning the item as ‘Significantly Not As Described ‘ under the Money Back Guarantee, they will send an entirely different item back to the seller. eBay has a long held reputation for siding with buyers and is often criticized for continuing this policy even in the face of obvious return fraud. What sort of protections do I have from negative feedback in a scenario like this? Top Rated Sellers sellers are eligible for these protections when all the following criteria are met: A buyer falsely claims an item was not as described. Now, item not as described cases are always lost by seller's even if listed correctly. First, contact the seller directly through eBay’s messaging system within 30 days of receiving your item. You say it's new, buyer says it's usedbuyer wins. dypd nqktvg ehjjz hwfu ukzomu txq tauod mqbr qmlp bizk